Customer should read first:
1: The dress is made to order. Production time usually takes 5-15 days depending on the dress complexity and may take longer in busy season. We suggest customers order at least 2 months earlier to leave more time for production and the shipping.
2.Shipping time depends on the shipping ways you chosen.
3.Please message me your deadline in advance or detail any time-sensitive requests in the order’s note box at checkout.
4.!!!After placing your order, there is still ONE DAY to change your mind or Please confirm well before placing the order. Once the tailoring process has begun, the materials cannot be reused. Canceling orders halfway will cause us a lot of losses, since all our dresses are not in stock, but brand new and custom made for each order.
!!!We provide rush order service for all products. If there is a rush order, we strongly suggest you contact us before place order to avoid error estimates.
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CUSTOM MADE SERVICE IS OFFERED
If the sizes offered do not fit you, we provide custom made service, message me the following measurements:
3. Full Hips:_____cm/inches
4. Shoulder(Hollow) to Floor(Hem):____cm/inches
5. Barefoot Height from Head to Toe:____cm/inches
7. The date you need the dress:____
1.We do not accept returns for custom dresses in size or dresses with any changes requested.
2.For regular sized dresses with no changes, please message me your return request within 5 days of receiving the dress. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
3.We hold the right to refuse any unreasonable returns, such as wrong custom made measurements you provided or standard size which we made right but you chose wrongly, or your event is canceled or the dress is not needed any more, etc.
4.Please must help clear the Custom Taxes. Returned fee will be covered at customer’s end if you do not cooperate withe Tax clearance.
we can’t guarantee any tax fee and will not bear any tax fee. All the fees possibly arising out of customs clearance are not covered under the Free Shipping provision.
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- Over 37,000 happy customers across the US
- Real people on our support team ready to help
- The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
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Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
- Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
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